Terms and Conditions
The Global Call 247 services are provided by Global Call 247 Limited, a company incorporated under English Law and with registered address at XL House, Mill Court, Spindle Way, Crawley RH10 1TT United Kingdom (“GC247”, “us”, “our” or “we”).
- If you do not agree to the terms and conditions of the Terms of Service, we will not license the App or other parts of the Services to you and you must stop using the App, the Site and the Services now.
- If you are residing in a jurisdiction where it is prohibited by law to offer or use internet telephony or other parts of the Services which we provide, you may not use the Services in such jurisdiction.
- Note that any purchased GC247 credit will expire after twelve (12) months of inactivity.
- NO EMERGENCY CALLS – The App and other parts of the Services are not intended to replace your ordinary or fixed line telephone services. As such, the App and other parts of the Services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind. Neither are they intended to support calls to operator or directory enquiry services. GC247 is not liable in any manner for such calls. You must ensure that you, or anyone using your Device, have alternative arrangements for making any such calls.
- ACCEPTANCE OF TERMS OF SERVICE
You agree to be bound by the Terms and Conditions if you: (i) when you click accept in the sign-up flow or otherwise agree to the Terms and Conditions; or (ii) access the website www.globalcall247.com and/or such other websites that are operated by GC247 from time to time (the “Site”); or (ii) download a GC247 application to your mobile device (an “App”); or (iii) otherwise use the Services, as further described below or on the Site or in the App. If you do not agree to the Terms of Service, you may not activate or use the Services. Once accepted the Terms and Conditions constitute a binding agreement between you and GC247. In addition, by downloading the App from Appstore or Google Play you agree to the applicable terms of the license of Apple and Google which will bind you.
GC247 may make changes to Terms and Conditions from time to time. GC247 will publish the changes at the Site. The changes will be effective when published. Please review the Terms and Conditions on a regular basis. You understand and agree that your express acceptance of the amended Terms of Service, or if you continue to use the Services after the date of publication, shall constitute your agreement to the updated Terms of Service. You agree that if you do not accept any amendment to the Terms of Service then you shall immediately stop accessing and/or using the Site, App or any other part of the Services.
- THE SERVICES
GC247 works hard to offer you cheap international calling services.
The calling services will allow you to make calls to conventional telephone numbers around the world (subject to your contact being in an area or jurisdiction which we at the time supports). The calling services enable you to place voice calls over the public switched telephone network, terminating on both fixed and mobile telephony networks. In more detail, GC247 is using VOIP and routing parts of the call over the internet. We can offer termination in several countries around the world, but we can’t guarantee that we support termination in all countries or to all phone numbers or that we always will support termination to any particular country or phone number. We make no representation that our Services are available for use in any particular location. Note that certain parts of the call will be routed over the Internet.
These communication services and all other services, products, features, functionalities and/or interactions as set forth in this document or presented on the Site or otherwise provided or made available to you by GC247 from time-to-time, as well as the App and the Site shall collectively be referred to in these Terms of Service as the “Services”. The term Services shall also include/refer to any and all software and all types of codes (source code, binary code etc.), and any versions thereof, made available to you or otherwise used by GC247 or you in relation to the use of the App or the Site or otherwise provided in relation to the provision of the Services (the “Software”).
2.1 Intellectual property rights, licenses etc.
In consideration of you agreeing to abide by the terms and condition of the Terms of Service, we grant you a limited, non-transferable, non-sublicensable, non-exclusive, revocable license to use the App, the Site and other parts of the Services provided or made available to you by GC247. You may download a copy of the App onto a Device which you control and to view, use and display the App on the Devices for your personal purposes only. We reserve all other rights.
Not limiting the aforesaid, in relation to the App, we license the use of the App to you on the basis of the Terms and Conditions and subject to any rules or policies applied by Apple Inc. and/or Google Inc., or any other entity within the Apple or Google group (“Apple” and “Google”). We do not sell the App to you. We remain the owners of the App at all times.
You may not copy, modify, adapt, redistribute, decompile, reverse engineer, disassemble, or create derivative works of the Software, the App, Site or, to the extent applicable, any other part of the Services (or permit or assist any third party in such activities). You must not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be affixed to or contained within the Software.
The Software may contain open source software. Any use, reproduction and distribution of components of the Software licensed under an open source software license is governed by the terms of such open source software license, however to the extent permissible thereunder and otherwise if applicable, the Terms and Conditions shall apply with priority over such open source software license.
You acknowledge that you have no right to have access to the App or other parts of the Services (where applicable) in source-code form.
All ownership and intellectual property rights in or to the Software, the App, the Site or, to the extent applicable, other parts of the Services and any copies and derivative works thereof (regardless of form or media in or on which the original or other copies may exist), including but not limited to patents, design rights, copyrights, trademarks, trade-secrets and proprietary know-how, shall be owned by and vested in GC247, or GC247’s licensors, and nothing in these Terms and Conditions shall constitute or be interpreted as a transfer of any such rights from GC247 to you or anyone else. You are, as stated above, solely entitled to the limited license to the Services specifically granted under this the Terms and Conditions. For the purpose of clarification; nothing in these Terms and Conditions give you a right to use any of GC247’s trade names, trademarks, service marks, logos, domain names, or other distinctive brand features, except as may be contained in or otherwise used within the Services provided to you.
2.2 Use of the Services
You agree to use the Services only in such way that is permitted by the Terms and Conditions and to act in compliance with any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including without limitation any applicable export laws and regulations).
It is your responsibility to ensure that you are legally allowed to use the Services where you are located. If any laws applicable to you restrict or prohibit you from using the Services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using the Services.
You acknowledge and understand that the voice communication service provided by GC247 is not a traditional telephone service or a replacement for your primary telephone service. Important distinctions (some, but not necessarily all, of which are described in this Agreement) exist between the traditional telephone service and the voice communication service provided by GC247.
You acknowledge that the products, features or functions or other parts of the Services may change over time. GC247 may without prior notice to you change the form and nature of the Services. This may inter alia lead to that future versions of the Software or the App may be incompatible with applications developed on or with previous versions. Furthermore, GC247 may stop (permanently or temporarily) providing the Services to you or to users generally, at GC247’s sole discretion and without prior notice to you. GC247 may make updates of the Software, the App or other parts of the Services at any time, but shall have no obligation what so ever to provide any such updates to you. It is your responsibility to use the latest available version of the Software, App or other parts of the Services (where applicable).
The Services are for your individual use. You shall not resell or commercialize the Services to any third party.
You agree that you are solely responsible (and that GC247 has no responsibility to you or any other third party) for any data, content, or resources that you transmit by using the Services, and for the consequences of such actions (including any loss or damage which GC247 or any third party may suffer).
2.3 Jurisdictional restrictions
If you are residing in a jurisdiction where it is prohibited by law to offer or use internet telephony or other parts of the Services, you may not use the Services in such jurisdiction. It is your responsibility to ensure that you are legally allowed to use the Services where you are located.
2.4 Your Account
In order to use the Services, you are required to register as a user with GC247. You agree to provide true, accurate, up-to-date and complete information in all fields indicated as mandatory when registering for the Services, as well as any additional information provided or any amendments made by you. Subject to such registration you will receive access to your GC247 account (the “Account”). We have the right to change your password/PIN and account name at any time in our sole discretion and without notice.
We recommend that you choose a password/PIN to your Account that is hard to guess and keep it secure. It is your responsibility to ensure that you do not respond to any unsolicited requests for credit card details, password/PIN or other data. You are fully responsible towards GC247 for all (including any fraudulent) use of the Services which is or can be connected to your Account.
2.5 Unauthorized use, stolen device
You are solely responsible for all activities that occur on or under the Account, regardless of whether the activities are undertaken by You or a third party and whether or not authorized. GC247 is not responsible for any unauthorized access to the Account. You are required to contact GC247 immediately to suspend the Services and block your Account if you suspect that your mobile phone or other device you are using the Services on (“Device”) is stolen or otherwise that an unauthorized third party may be using the Account or if your password/PIN or any other account information is lost or stolen. You are responsible for all charges to your Account until the Services are suspended and the Account is blocked. You may terminate the Account and cancel the Service at any time in accordance with Section 4 “Termination and suspension”. GC247 takes no responsibility for your failure to comply with the obligations in this Section 2.6 “Unauthorized use, stolen device”.
2.6 Prohibited use and restrictions
You agree to use the Services only in such way that is permitted by the Terms and Conditions and to act in compliance with any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. If any laws applicable to you restrict or prohibit you from using the Services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using the Services. The list below provides examples of prohibited conduct and shall not be considered exhaustive – You may not and you agree not to:
- use the Services for any unlawful purpose, or in any manner inconsistent with the Terms of Service, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Services or any operating system;
- infringe GC247’s intellectual property rights or those of any third party in relation to your use of the Services (to the extent that such use is not licensed by these Terms of Service);
- transmit any communications that is defamatory, offensive or otherwise objectionable in relation to your use of Services;
- not use the Services for transmitting unsolicited communications (sometimes referred to as “spam”), or any communication not permitted by applicable law or use the Service for the purposes of phishing or pharming or impersonating or misrepresenting affiliation with another person or entity;
- not use the Services in a way that could damage, disable, overburden, impair or compromise GC247’s or any third party’s systems or security or interfere with other users;
- collect or harvest any information or data from the Services or our systems or attempt to decipher any transmissions to or from the servers running the Services;
- submit or post to the Site, or otherwise expose any third party to or use any material or content which infringe any third party’s intellectual property rights or violate the rights of any third party;
- submit or post to the Site, or otherwise expose any third party to any material or content which is illegal, offensive, indecent, harmful to minors, defamatory, racist, pornographic or otherwise, in GC247’s sole discretion, is objectionable;
- intercept or monitor, damage or modify any communication which is not intended for you;
- sell, assign, rent, lease, distribute, market, disclose, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to, the Services (or any part thereof);
- use the Services (or any part thereof) within or to provide commercial products or services to third parties (the foregoing shall not preclude you using the Services for your own business communications); and/or
- use the Account, Site, App, Software, or parts of the Services in any fraudulent way.
In relation to GC247’s unlimited deals the following should be noted in particular. These deals offer unlimited outbound international calling services as set forth herein and on the Site (note that third party fees may apply, see Section 2.4 “Third party services”). You acknowledge and agree that the GC247’s unlimited deals are intended only for normal, single-person and non-commercial use to regular landline and mobile numbers in certain applicable subscription countries (by way of example special, premium, service and non-geographic numbers are excluded).
Not limiting the generality of the aforesaid, the following practices are always considered unauthorized use: re-selling subscription minutes; sharing subscriptions between users; using subscriptions for telemarketing or call-centre operations; calling numbers (whether singly, sequentially or automatically) to generate income for yourself.
Unusual calling patterns inconsistent with normal, individual subscription use may also be considered unauthorized use. GC247 reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Excessive conferencing or call forwarding, excessive numbers of regular calls of short duration, calls to multiple numbers in a short period of time, auto-dialing or fax/voice blasts, use without live dialogue and/or consistent excessive usage will be considered indicators of such unauthorized or excessive use.
GC247 may, at its option, immediately suspend the Services in relation to you and/or terminate the Terms of Service with you if GC247 determines you are using your unlimited deal in breach of the Terms and Conditions.
2.7 Submission of information to GC247
You agree that any comments, suggestions, feedback, documents, content or other material or information provided, shared, published by you in connection with the use of the Services or otherwise in your contacts with GC247 (including but not limited to, the use of blogs, forums and support websites) is provided on a non-proprietary, non-exclusive and non-confidential basis. You grant GC247 a royalty-free, world-wide, transferable, sub-licensable, perpetual and irrevocable license to use any such material or information. You acknowledge that you are responsible for whatever material or information is provided by you, including its legality, reliability, appropriateness, originality and copyright.
2.8 Disclosure of information
GC247 reserves the right at all times to disclose any information as GC247 deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove or restrict any information or materials, in whole or in part, in GC247’s sole discretion.
2.9 No warranties
You expressly acknowledge and agree that use of the Services are at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, with all faults and without warranty of any kind, and we hereby disclaim all warranties and conditions with respect to the Services, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. We do not warrant against interference with your enjoyment of the Services or that the Services will be uninterrupted or error-free, or that defects in the Services will be corrected. No oral or written information or advice given by us shall create a warranty. Should the service cause any defects, you assume the entire cost of all necessary servicing, repair or correction. Additionally, you also understand that GC247 cannot guarantee that information or communications transmitted in relation to the use of Services will not be subject to interception by law enforcement officials or other third parties.
2.10 Suspension and interruption of the Services
GC247 has the right, without any liability, to refuse to provide, restrict, limit, change, remove, disable, suspend and/or interfere or interrupt the Services or any part thereof, at any time and without any prior notice to you, for the repair, improvement, and/or upgrade of the Service, or for any of the reasons for termination set forth in the Terms and Conditions, or any business reason.
2.11 Content of communication
The content of the communications made using the Services are entirely determined by the person from whom such content originates. You may therefore be exposed to content that is offensive, harmful, indecent or otherwise objectionable. GC247 will not be liable for any type of communication spread by means of the Services.
2.12 No emergency calls
The Services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and GC247 is not liable in any manner for such calls. In the event that, with your permission, another user uses your Account, you are responsible to inform that user that the Services do not support or carry emergency calls. You must ensure that you, or anyone using your Account/Device, have alternative arrangements for making any such calls.
- PAYMENT, RATES AND ACCOUNTS
In order to purchase credits for the Services and to charge your Account you shall pay GC247 the rates (offers, deals, plans or similar) as stated on the Site or in the App, by use of such payment methods made available to you by GC247 from time to time. Payments are made manually by you.
All payments are processed via a third party payment processor (“Payment Processor”). You agree to provide complete and accurate payment information and further agree that the processing of payment transactions are subject to the terms, conditions and policies, including privacy policies, of the Payment Processor and your credit card issuer.
3.2 Rates and VAT
The rates for the Services are published on the Site.GC247 reserves the right to change the rates (offers, deals, plans or similar) at any time without notice. The new rates will apply to your next phone call after the new rates have been published. If you do not wish to accept such adjustment of rates, do not use the Services. No refunds are available. You agree that by continuing to use the Services, following the adjustments of the rates, you accept such adjustments.
Unless stated otherwise, all rates and charges for the Services shall be stated in Pound Sterling (GBP) and shall be inclusive of value added taxes (VAT) or any other applicable taxes or fees.
3.3 Minute rounding
The measurement of call duration is based on one-minute increments, meaning that the duration of a call is rounded up to the next minute. For example, if you call for 7 minutes and 10 seconds we will round up the call length to 8 minutes.
3.4 Out-of-country usage
If you connect to/use the Services through a phone number provided by GC247 while you are in a country that is not the country associated with your fixed net or mobile phone operator or other Provider (in other words; out-of-country usage) this usage may lead to significantly higher costs in relation to your Providers than regular usage. You are solely responsible for keeping yourself informed and paying for such possible roaming and other applicable charges levied by your mobile operator or other Provider.
If you believe that GC247 has charged you in error, you may request for a refund by submitting a written request in English to GC247’s customer services at firstname.lastname@example.org. Refund requests carried out through other means shall not be eligible for the refund. For the avoidance of doubt, no refunds shall be given for services paid or credit acquired through vouchers, gift tokens or similar. GC247 reserves the right to deny repetitive refund requests. Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of this Agreement. Any payments older than 90 days are non-refundable.
3.6 Account and receipt
When you log in to your Account you will find certain information relating to your use of the Services, such as payments made, calling history (during a limited period) and your current balance etc., in addition GC247 may also provide you with a receipt (by e-mail) upon pre-payments for the Services (“Account Records”). Please note that the Account Records is the only statement of the Account, or the activities relating to the Account, that GC247 will provide to you. It is your responsibility to print and/or save copies of your account records, and to retain copies for your records.
GC247 will use commercially reasonable efforts to correct any technical failures relating to the Account Records within a reasonable time. However, your inability to view the Account Records does not extend, or relieve you of, your obligation to pay any amounts owing to GC247.
3.7 Expiration of credits
A credit balance for the Services on the Account expires 12 months after the last activity of the Services. Credit balances that are not used within the said 12 months period will be lost.
- TERMINATION AND SUSPENSION
The Terms and Conditions are effective until terminated by you or GC247.
You may terminate the Terms and Conditions (cancel the Account, the Services etc.) at any time, through your settings in the Account or by sending GC247 a termination notice to email@example.com (the Account will be cancelled within five (5) days of receipt of such notice).
Without limiting any other remedies, GC247 may modify, limit, suspend, discontinue or terminate your use of all or any part of the Services and/or the Terms and Conditions, with immediate effect, automatically, with or without notice and without recourse to the courts or other tribunals, for any reason or for no reason, including without limitation, if GC247 reasonably suspects that you are:
- in breach of any of the terms and conditions.
- you are using the Services to break the law or infringe third party rights;
- you are trying to unfairly exploit or misuse any of our policies;
- you are using the Services fraudulently or that your Account is being used by a third party fraudulently;
- creating problems or legal liabilities (actual or potential);
- delinquent with respect to any charges due for the Services;
- engaging in fraudulent, immoral or illegal activities; and/or
- subject to any proceeding under bankruptcy, insolvency, liquidation or similar laws.
In addition, the same rights shall apply to GC247 in relation to fraudulent calling patterns, excessive usage, billing irregularities, or misuse of service promotions or campaigns; or if required due to a change in laws/regulations by a regulator or authority with a lawful mandate in any particular territory; or if required by any of GC247’s service providers.
You acknowledge and agree that GC247 is under no obligation to provide the Services, and that GC247 shall not be liable to you or to any other party for any limitation, suspension, discontinuance, termination or modification of the of the Services and/or the Terms and Conditions. GC247 reserves the right to cancel the Account if it has been inactive for more than one (1) year.
On termination for any reason: all rights granted to you under the Terms and Conditions shall cease; you must immediately cease all activities authorized by the Terms and Conditions, including your use of any Services; you must immediately delete or remove the App, the Software and other parts of the Services (where applicable) from all Devices, and immediately destroy all copies of the same then in your possession, custody or control. GC247 shall effect the termination by preventing your access to the Account or other parts of the Services, where applicable.
GC247 may assign all or part of the rights and/or obligations under the Terms and Conditions without notice to you. You may not assign any rights or obligations under the Terms of Service to any third party without the prior written consent of GC247.
5.2 Limitation of Liability
In no event shall GC247 and its subsidiaries, affiliates, officers, directors, employees, and agents and any other service provider who furnishes services to you in connection with the Services, be liable for any consequential, indirect, special, punitive or incidental damages, or damages for loss of money, data, goodwill, reputation, business information or business profits, business interruption, or other pecuniary loss, that result from the use of or inability to use the Services or otherwise arise under the Terms of Service, even if it has been advised of the possibility of such damages.
In any event, and without limiting the generality of this Section to the extent permitted by law, you agree that GC247’s total aggregate liability to you for all damages and losses that arise in connection with the use of or inability to use the Services, or otherwise arise under the Terms of Service, shall not in any circumstance exceed the amount actually paid by you, if any, to us for the Services in the five (5) month period immediately prior to the date of the event giving rise to the relevant claim, subject to a maximum of five thousand (5 000) pounds in all cases.
You agree to indemnify, defend and hold harmless GC247 and its subsidiaries, affiliates, officers, directors, employees, and agents and any other service provider who furnishes services to you in connection with the Services, from any claim or demand or governmental investigation or enforcement action (including without limitation reasonable attorneys’ fees) made by any third party due to or arising out of Your use of the Services (including without limitation posting and submitting of any material), your breach of the Terms and Conditions, or your violation of any rights of another person or entity.
5.4 Applicable law and competent court
The Terms and Conditions shall be governed by and construed in accordance with the laws of England without giving effect to the conflict of laws or provisions of England or your actual state or country of residence. Any dispute, controversy or claim arising out of or in relation to the Terms and Conditions, your relationship with GC247, including any non-contractual obligations, will be exclusively subject to the jurisdiction of the courts of England. Notwithstanding the foregoing, GC247 shall be entitled to bring actions for injunctive relief in any court of competent jurisdiction.
5.5 Entire Agreement
The Terms and Conditions represent the entire agreement between you and GC247 relating to the use of the Sites, Accounts and any other part of the Services, and supersedes all prior offers, understandings, agreements and representations with respect to the Service or any other subject matter covered by the Terms and Conditions. For the purpose of clarification, the Terms and Conditions supersede all promises made to you by our customer services agents, representatives or employees. The Terms and Conditions may not be modified or amended except as described herein by GC247 or otherwise with the written agreement of GC247.
If a court or arbitration panel finds any provision of the Terms and Conditions to be invalid or unenforceable for any reason, the remainder of the Terms and Conditions shall continue in full force and effect.
Headings used in the Terms of Service are for convenience purposes only and shall not be deemed to limit or affect any of the provisions hereof.
5.7 Ability to Contract.
You hereby affirm that you are fully able and competent to enter into the Terms and Conditions, and to abide by and comply with the Terms and Conditions.
5.8 Force Majeure
You acknowledge and agree that if GC247 is unable to provide the Services as a result of a force majeure event, GC247 will not be in breach of any of its obligations towards you under the Terms and Conditions or otherwise. A force majeure event means any event beyond the control of GC247.
5.9 Communication between us
If you wish to contact GC247, or if any condition in the Terms and Conditions requires you to give us notice in writing, you can send this to us by e-mail to firstname.lastname@example.org.
GC247 may, when sending any notices to you, use your email address stated in the Account or any mail address or other address, provided by you in connection with your use of the Account, the Sites or other parts of the Services, or otherwise presented to us in your contacts with GC247.
You agree to the use of electronic communication in order to enter into contracts, place orders, and create other records and to the delivery of notices, policies and changes thereto and records of transactions with GC247.