If you’re planning an important phone call, running through a checklist beforehand can really help you make the best impression. Particularly if it’s an important business call where the stakes can be very high.
Unsurprisingly, the GlobalCall247 team are big fans of making business calls that count. Email is fine for day to day communications, but a well-timed phone call can really help secure a new partnership, or welcome a new member to your team.
Unlike emails, you don’t have the advantage of being able to edit what you’re saying before you send it, but a call can be so much more personal. So just a bit of preparation can help you make the most of that call.
Speak clearly with a pleasant tone. Not sure how you sound on a call? Try recording yourself and playing it back. How do you sound? Bored? Impatient? Timid? A common mistake is to rush your words. Take your time, choose your words carefully and speak clearly and people will listen to what you have to say.
Related to the above point is ensuring your sitting up straight, or standing. Even though listeners on a call can’t see you, your posture directly impacts on your voice. Don’t sit still, use hand gestures as you would if they were sat next to you, and remember to smile!
If possible, try to make the call from somewhere quiet. It helps you concentrate on what is being said and he,ops to avoid interruptions.
When the other speaker is talking, let them know you’re still paying attention by dropping in phrases such as ‘That’s interesting’, ‘Go on’, ‘Oh right’. It lets them know you’re listening and they can keep talking. When they’ve finished talking, verify you understood the key points by asking them to clarify any key points.
We all have a tendency to waffle on, so before your call starts try making a shortlist of the things you want to accomplish in the call. Are there key pieces of information you need? Even if you’re just getting back in touch with someone, be prepared to note down anything important that you can follow up at a later date.